If your finances have been impacted by the Coronavirus, we’re here to help

As the Coronavirus outbreak continues, we’re listening to our customer’s feedback and are regularly reviewing what we can do to help anyone affected.

We’re now applying reduced payment plans and payment freezes as options for customers whose finances are impacted.

If you’ve already worked with us to find a solution recently, don’t worry, we’ll be in touch shortly to update your option automatically. We’re helping lots of customers right now so please help us by not re-submitting this form and only calling if it’s absolutely necessary.

If you haven’t yet been in touch with us, you can request a reduced payment plan or payment freeze for up to three months, so if you’re not yet sure how the Coronavirus will impact your finances, there’s time for us to work together to find the best solution.

Whichever option you choose, your credit score will not be impacted for the duration of your initial arrangement.

Support available to you

Option 1: Reduced payment plan

How a reduced payment plan works

Who can get a payment plan?

You can request a payment plan if:


Option 2: Payment freeze up to 3 months

How a payment freeze works

Who can get a payment freeze?

You can request a payment freeze if: