If your finances have been impacted by the Coronavirus, we’re here to help

As the Coronavirus outbreak continues, we’re listening to our customer’s feedback and are regularly reviewing what we can do to help anyone affected.

We’re now applying reduced payment plans and payment freezes as options for customers whose finances are impacted.

For loan and hire purchase finance customers, please request an option below.

For credit cards, please call our repayments team on 020 3196 0091. We’re open Monday to Thursday 9am-5:30pm and Friday 9am-5pm.

If you’ve already worked with us to find a solution recently, don’t worry, we’ll be in touch shortly to update your option automatically. We’re helping lots of customers right now so please help us by not re-submitting this form and only calling if it’s absolutely necessary.

If you haven’t yet been in touch with us, you can request a reduced payment plan or payment freeze for up to three months, so if you’re not yet sure how the Coronavirus will impact your finances, there’s time for us to work together to find the best solution.

Whichever option you choose, your credit score will not be impacted for the duration of your initial arrangement. However, it’s important to know that, if you are seeking credit in the future, this isn’t the only consideration lenders look at when they determine whether to lend to you.

Support available to you

Option 1: Reduced payment plan

How a reduced payment plan works for loans and hire purchase finance:

How a reduced payment plan works for credit card:

Who can get a payment plan?

You can request a payment plan if:

If you feel this is right for you, for loan and hire purchase finance customers, please request an option by clicking below. For credit cards, please call our repayments team on 020 3196 0091. We’re open Monday to Thursday 9am-5:30pm and Friday 9am-5pm.

 

Option 2: Payment freeze up to 3 months

How a payment freeze works

How a payment freeze works for credit card:

Who can get a payment freeze?

You can request a payment freeze if:

If you feel this is right for you, for loan and hire purchase finance customers, please request an option by clicking below. For credit cards, please call our repayments team on 020 3196 0091. We’re open Monday to Thursday 9am-5:30pm and Friday 9am-5pm.